CUSTOMER CARE + REFUNDS
GENERAL SHIPPING PRICES WITH E-MALE LIFESTYLE
Australian Orders Under $100:
$11 Standard Shipping (1-5 business days)
$15 Express Shipping (Next day delivery to Express Post Network areas)
***subject to change***
INTERNATIONAL ORDERS: "Very Important"
We only accept PayPal payment for all International Orders. If you choose any other method we unfortunately can not process the order.
Australian Orders $100 and above:
Free Standard Shipping (1-5 business days)
FREE STANDARD SHIPPING ON ALL AUSTRALIAN ORDERS OVER $100*
When your order crosses that magical $100.00 mark, we’ll shout you eParcel delivery via our trusty partners Australia Post. eParcel delivery takes 1 to 5 business days (orders originate in GLADSTONE QLD). We’ll email you a tracking number when we ship your order so you can track it on the Australia Post website.
WHAT IF I'M OUT BEING AWESOME WHEN THE ORDER IS DELIVERED?
We want to ensure your parcel will arrive in great condition and securely, so if you are not at home when your package arrives, Australia Post will leave a card which you just need to take to the nominated Australia Post branch and pick it up.
AUSTRALIA POST PROOF OF DELIVERY
Where Australia Post provides a proof of delivery to the shipping address provided by the customer in their purchase, E-Male Store is not liable for any loss as a result of wrongful delivery. We like to be sure that your order reaches you safe and sound. If you choose to change the delivery instructions (eg Safe Drop), E-Male is no longer liable for the safe delivery of your order.
UNCLAIMED PACKAGES
If items are not claimed from the Australia Post branch and are sent back to us, E-Male will not pay for a second delivery to the customer.
PARCEL LOCKERS
Unfortunately, we do not ship to parcel lockers.
NEED TO TALK TO SOMEONE ABOUT YOUR ORDER?
We're here to help. Call E-MALE Lifestyle on 07 4972 7511 or email us at emalejustin@optusnet.com.au
RETURNS - Please read carefully...
We want you to be 100% happy with your purchase from us. If you have an issue with fit and/or find a fault on any item purchased in-store or online, you can return it to our retail store or to our online team within 10 days of receipt *conditions apply (please call us on 0749727511 to approve any/all returns) and please keep in mind a "Change of Mind" or "Incorrect Fit" does not constitute a refund...*** Where and If E-Male's agrees to refund a "Change of Mind" or "Incorrect Fit" purchase and the customer has taken up our "FREE FREIGHT" over $100 offer; the customer will be liable for both the cost of return and a deduction of the freight cost from the original purchase price when refunded. A further credit Card 2%, AfterPay 6%, Zippay 6%, Laybuy 6% and/or PayPal 5% Fee(s) also applies to any/all Refund Approved transactions relating to a "Change of Mind" or "Incorrect Fit" purchase (Faulty items are not subject to these conditions)...
Cost of Return
When returning items to our online team, you are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.
To return your order to our online team, please send to:
E-MALE Lifestyle
Shop 22, Gladstone Central Shopping Centre
57-63 Dawson Road,
Gladstone QLD 4680
FAULTY ITEMS
As a consumer there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:
- Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
- Does not match the description made by us, on packaging and labels, or via promotions or advertising.
If an item is not of acceptable quality you may be entitled to a repair, replacement or refund.
If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by heading into your local store or contacting the store on 0749727511. You must be able to:
- Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
- Return the product to us (where you are unable to return to an E-Male store with the product for assessment, you are responsible for the cost of return postage unless this cost is significant).
Photographs alone will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request. Please note, where an item is deemed faulty, we will happily refund the cost of returning the item to us. Please ensure you keep your postage receipt so that we can facilitate this refund for you.
Where a product requires assessment by the supplier of the goods, this process can take 2-6 weeks. While we will do everything we can to ensure a resolution is reached as quickly as possible, we cannot provide an exact time frame within which the supplier will assess the product.
Online Cancellation Policy
E-Male reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. E-Male may do this for example, but without limitation, where:
(a) E-Male’s suppliers are unable to supply Goods that they have previously promised to supply;
(b) an event beyond E-Male’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that E-Male is unable to supply the Goods within a reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
